Refund policy

Returns & Refunds

Because many DusignsByDusty products are made to order, custom-made, or personalized specifically for each customer, made-to-order and personalized items are not eligible for returns or exchanges due to buyer preference, change of mind, or ordering the wrong size/style.

Please review all product details, sizes, options, and personalization information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at support@dusignsbydusty.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

If we determine that the item arrived damaged, defective, or was produced incorrectly, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Order Cancellations

Because production may begin shortly after an order is placed, cancellation requests are not guaranteed. Please contact us as soon as possible if you need to request a cancellation. Once production has begun, an order may no longer be eligible for cancellation.

Non-Custom / Ready-to-Ship Items

If an item is specifically identified as ready-to-ship and is not personalized or made to order, please contact us within 14 days of delivery if you would like to request a return. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Contact Us

Questions about your order, return eligibility, or a damaged shipment can be sent to support@dusignsbydusty.com. Please include your order number so we can assist you as quickly as possible.

Nothing in this policy limits any rights you may have under applicable law.