Shipping policy
SHIPPING POLICY
Thank you for shopping with DusignsByDusty! Please review the information below regarding production, shipping, tracking, and delivery.
MADE-TO-ORDER PRODUCTS
Many DusignsByDusty products are made to order specifically for each customer. This includes many of our flags, banners, LED wall signs, personalized products, and other custom items.
Made-to-order flags and banners: allow approximately 2–5 weeks from purchase to delivery, including 2–3 weeks for production and 1–2 weeks for shipping. Major holidays and carrier delays may add time.
Other made-to-order products have their own production and delivery estimates shown on the product page. Check the estimate for your selected item before ordering.
READY-TO-SHIP PRODUCTS
Products specifically identified as Ready to Ship are already in stock and generally ship much sooner than made-to-order products.
If your order contains both ready-to-ship and made-to-order products, items may be shipped separately.
FREE STANDARD SHIPPING
Free standard shipping is available on eligible U.S. orders unless otherwise stated on the product page or during checkout.
Shipping methods and carriers may vary depending on the product, package size, destination, and fulfillment location.
TRACKING INFORMATION
Tracking information will be provided when available after your order ships.
Please allow time for tracking information to update after a shipping label is created. In some cases, a carrier may not scan a package immediately.
Some orders may ship directly from one of our production partners. Because we offer a large selection of designs and products, not every item is stocked at our Michigan location.
MULTIPLE SHIPMENTS
Orders containing multiple products may arrive in separate packages and on different days.
You may receive more than one tracking number if your order is shipped in multiple packages.
DELIVERY ESTIMATES
All production and delivery dates are estimates and are not guaranteed.
Shipping delays can occasionally occur due to carrier delays, severe weather, holidays, high order volume, customs processing, transportation disruptions, or other circumstances outside our control.
Made-to-order products may take longer during particularly busy periods.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an incorrect address after placing your order, contact us immediately at support@dusignsbydusty.com. We will make every reasonable effort to update the address before shipment, but address changes cannot be guaranteed once an order has entered production or shipped.
DELIVERED PACKAGES
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.
If you are still unable to locate the package, contact us at support@dusignsbydusty.com and we will help you determine the appropriate next steps.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@dusignsbydusty.com.
Please include your order number and clear photographs of the item and packaging so we can assist you as quickly as possible.
Please refer to our Return and Refund Policy for additional information regarding damaged, defective, or incorrect products.
INTERNATIONAL SHIPPING
International shipping availability may vary by product and destination.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
International orders may experience additional delays due to customs processing.
CONTACT US
If you have questions regarding production, shipping, tracking, or delivery, please contact:
DusignsByDusty LLC
support@dusignsbydusty.com
Jackson, Michigan, United States